Regulations

 

Regulations of the DoodleBox.pl online store

specifying, inter alia, rules for concluding sales contracts through the store, containing the most important information about the Seller, the store and consumer rights.

TABLE OF CONTENTS

  • 1 Definitions
  • 2 Contact with the Seller
  • 3 Technical requirements
  • 4 Shopping in the Store
  • 5 Payment
  • 6 Execution of the contract
  • 7 The right to withdraw from the contract
  • 8 Exceptions to the right to withdraw from the contract
  • 9 Complaints
  • 10 Personal data
  • 11 Reservations

Appendix 1: Model withdrawal form 

  • 1 DEFINITIONS

Working days - days from Monday to Friday, with the exception of public holidays.

Account - the free Store function (service provided electronically) regulated by separate regulations, thanks to which the Buyer can set up his individual Account in the Store.

Consumer - consumer within the meaning of the Civil Code.

Buyer - every buyer in the Store.

Regulations - these regulations.

Shop - DoodleBox online store run by the Seller at www.DoodleBox.pl.

Dealer – ConnectOn Sp. zo.o. z siedzibą w Rogoźnik, Parkowa 20, wpisanej do Rejestru Przedsiębiorców pod numerem KRS: 0000722596, dla której akta rejestrowe prowadzi SĄD REJONOWY KATOWICE_WSCHÓD W KATOWICACH, VIII WYDZIAŁ GOSPODARCZY KRAJOWEGO REJESTRU SĄDOWEGO, NIP: 6252464506, REGON: 369673865..

  • 2 CONTACT WITH THE SELLER
  1. Postal address: 42-582 Rogoźnik, Parkowa 20
  2. Adres e-mail: info@doodlebox.pl
  3. Phone: 601 598 336
  • 3 TECHNICAL REQUIREMENTS
  1. For the proper functioning of the Store, you need:
    • a device with Internet access
    • a web browser that supports JavaScript and cookies.
  2. To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.
  • 4 SHOPPING IN STORE
  1. The prices of goods visible in the Store are the total prices for the goods, including VAT.
  2. The Seller points out that the total price of the order consists of the price for the goods indicated in the Store and, if applicable, the costs of delivery of the goods.
  3. The goods selected for purchase should be added to the basket in the Store.
  4. Then, the Buyer selects from the available in the Store: the method of delivery of the goods and the method of payment for the order, and provides the data necessary to complete the order.
  5. The order is placed upon confirmation of its content and acceptance of the Regulations by the Buyer.
  6. Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery.
  8. Some prices in the store are available only for logged in users, therefore user registration is necessary.
  • 5 PAYMENTS
  1. You can pay for your order by fast bank transfer or by credit / debit card.
  2. The seller informs that in the case of some payment methods, due to their specificity, payment for the order with this method is possible only immediately after placing the order.
  3. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.
  • 6 ORDER COMPLETION
    1. The seller is obliged to deliver the goods without defects.
    2. The order fulfillment time is up to 7 business days.
    3. In a situation where, under one order, the Buyer has purchased goods with different delivery dates, the order will be processed within the time limit applicable to the goods with the longest delivery date.
    4. Towary zakupione w Sklepie dostarczane są za pośrednictwem firmy kurierskiej DPD (koszt dostawy to 6,8 EUR)
  • 7 RIGHT TO WITHDRAW FROM THE CONTRACT
    1. The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
    2. The deadline to withdraw from the contract expires after 14 days from the day:
      • on which the Consumer acquired the goods or on which a third party other than the carrier and indicated by the Consumer came into possession of the goods.
      • on which the Consumer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires the last item in the case of an agreement obliging to transfer the ownership of many items that are delivered separately.
    3. In order for the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).
    4. The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
    5. To meet the deadline for withdrawing from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.


EFFECTS OF WITHDRAWING FROM THE CONTRACT

    1. In the event of withdrawal from the concluded contract, the Seller returns to the Consumer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard delivery method offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer's decision to exercise the right to withdraw from the contract.
    2. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this return.
    3. The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, depending on which event occurs first.
    4. The Seller asks to return the goods to the following address: 42-582 Rogoźnik, Parkowa 20 immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the deadline of 14 days.
    5. The consumer bears the direct cost of returning the goods.
    6. The consumer is only responsible for a decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
    7. If the goods, due to their nature, cannot be returned by regular mail, the Consumer will also have to bear the direct costs of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
  • 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT
    1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
      • in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery.
      • in which the subject of the service is an item that deteriorates quickly or has a short shelf life.
    2. The right to withdraw from a distance contract is not available to an entity other than the Consumer.
  • 9 COMPLAINTS
    1. In the event of a defect in the goods, the Buyer may complain about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.
    2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:
      • submit a price reduction statement
      • in the case of a significant defect - submit a declaration of withdrawal from the contract
      • demand replacement of the item with one free from defects
      • demand that the defect be removed
    3. The seller asks you to submit a complaint under the warranty to the postal or electronic address indicated in § 2 of the Regulations.
    4. If it turns out that in order to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer at the Seller's expense, to the address 42-582 Rogoźnik, Parkowa 20.
    5. If an additional guarantee has been granted for the product, information about it, as well as about its conditions, is available in the product description in the Store.
    6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
    7. Consideration of the complaint by the Seller will take place within 14 days.

EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

    1. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, with:

      • mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
      • assistance of the competent field of permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
      • free help from the municipal or poviat Consumer Ombudsman.
      • ODR internet platform available at: http://ec.europa.eu/consumers/odr/.
  • 10 PERSONAL DATA
    1. The administrator of the personal data provided by the Buyer when using the Store is the Seller.
    2. The Buyer's personal data is processed mainly on the basis of a contract and for its implementation, in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is included in the privacy policy posted in the Store.
  • 11 DISCLAIMER
    1. The Buyer is forbidden to provide illegal content.
    2. Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded on time and for the purpose of order fulfillment.
    3. Agreements concluded on the basis of these regulations are concluded in Polish.
    4. In the event of a possible dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
    5. Nothing in these regulations excludes or in any way limits the consumer's rights under the law.
    6. Provisions regarding goods and sales contracts shall apply accordingly to digital content and contracts for the supply of digital content, unless the Regulations specify these issues separately.

      Annex 1 to the Regulations


      Below is a model withdrawal form that the consumer may or may not use:

      TEMPLATE FORM OF WITHDRAWAL FROM THE CONTRACT
      (this form should be completed and returned only if you wish to withdraw from the contract)

      ConnectOn Sp. z o. o
      42-582 Rogoźnik, Parkowa 20, e-mail address: info@doodlebox.pl

      - I / We (*) …………………………………………………………… hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) / for the provision of the following service (*) / for the supply of digital content in the form of (*):

      …………………………………………………………………………………………………………………………………………………………………………………………………………

      …………………………………………………………………………………………………………………………………………………………………………………………………………

      …………………………………………………………………………………………………………………………………………………………………………………………………………

      - The date of conclusion of the contract(*)/ receipt(*) …………………………………………………………………………………………………………..

      - Name and surname of the Consumer (s): ………………………………………………………………………………………………………… ……

      - Address of the consumer (s): ……………………………………………………………………………………………………………… …………

      …………………………………………………………………………………………………………………………………………………………….

      …………………………………………………………………………………
      Consumer's signature
      (only if the form is sent in paper version)

      Date …………………………………… ..

      (*) Delete as appropriate.